bajilove Privacy Policy — Your Information, Our Responsibility

1 Introduction

bajilove ("we", "our", "platform") operates a safe and trusted online entertainment service for players in Bangladesh. We believe that protecting your personal information is one of our most important responsibilities. This privacy policy will clearly explain what types of information bajilove collects, why it is collected, how it is used, and what measures we take to keep your information secure.

By using the bajilove website and creating an account, you are agreeing to the terms of this privacy policy. Please read this policy carefully, and if you have any questions, contact us.

4 Why We Use Your Information

bajilove uses your information only for the following legitimate purposes:

• Account Management: Creating, verifying, and keeping your account secure.
• Payment Processing: Completing deposit and withdrawal transactions and maintaining records.
• Customer Support: Resolving your complaints and questions.
• Security and Fraud Prevention: Detecting suspicious activity and ensuring the security of the platform.
• Legal Compliance: Complying with applicable laws and regulations and meeting anti-money laundering (AML) requirements.
• Service Improvement: Improving the platform to make your experience better.
• Responsible Gaming: Analysing playing patterns to identify problematic behaviour and provide support.
• Communication: Sending important account-related information and updates.

5 Legal Basis for Using Your Information

bajilove processes your information only for legitimate reasons. These include: your consent (such as for marketing communications), performance of a service agreement (such as processing transactions), legal obligations (such as KYC and AML compliance), and legitimate business interests (such as security and fraud prevention).

We never sell your information to third parties for marketing purposes without your permission.

8 How We Keep Your Information Secure

bajilove uses industry-standard technologies and practices to protect your information:

• SSL Encryption (SSL/TLS): All data transferred between your browser and our servers is transmitted in encrypted form.
• Data Encryption: Sensitive information stored on our systems is protected with strong encryption algorithms.
• Access Controls: Only authorised staff have access to specific data, and all access is logged.
• Regular Security Audits: The security of the platform is reviewed and tested on a regular basis.
• Firewall and Intrusion Detection: Measures to protect against unauthorised access and cyber attacks.
• Two-Factor Authentication (2FA): An additional verification option to strengthen account security.

Please note that no data transmission over the internet is completely secure. Even though we follow the highest industry standards, we cannot guarantee absolute security. It is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

9 Data Retention Period

bajilove retains your information only for as long as necessary. Specific retention periods are as follows:

• Account Information: For as long as the account is active and, after closure, for the period required by legal obligations.
• Financial Transaction Records: Generally 5 to 7 years in accordance with applicable law.
• KYC Documents: For the period required by regulatory requirements.
• Communication Records: For a reasonable period for customer support purposes.
• Technical Logs: Generally 6 months to 1 year for security analysis purposes.

Once the retention period has ended, data is securely deleted or anonymised.

11 Your Rights Regarding Your Information

As a bajilove member, you have the following rights regarding your personal information:

• Right to Know: You have the right to know what information we collect about you, why we collect it, and how we use it.
• Right of Access: You may request a copy of the information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though it may not be possible to delete all information due to legal obligations.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be restricted.
• Right to Withdraw Consent: You may withdraw your consent for marketing communications at any time.
• Right to Complain: If you are unhappy with how we use your information, you may lodge a complaint with the relevant authority.

To exercise these rights, contact us through the channels listed below.

12 Protection of Minors' Information

bajilove provides services only to those aged 21 and above. We do not knowingly collect any information from minors. If we become aware that a minor's information has been collected, we will immediately close that account and delete the information.

If you believe a minor is using our platform, please notify our customer support immediately.

15 The Role of Data in Responsible Gaming

bajilove analyses your gaming behaviour to help ensure responsible gaming. We monitor your play history and spending patterns in order to identify any problematic behaviour and provide the right support when needed.

This use of data is conducted entirely in your interest and is never shared with third parties for commercial purposes. To learn more about responsible gaming, visit our Responsible Gaming page.